Privacy Policy
Last updated 11 August 2026
This explains what SendTroy collects, why, who else sees it, and how to have it deleted. It covers the SendTroy website at sendtroy.team and the SendTroy application at app.sendtroy.team.
1. What we collect
| What | Why we have it |
|---|---|
| Your name and email address | To create your account, sign you in, and contact you about the service |
| Your password, stored as a one-way hash | To sign you in. We cannot read your password and cannot recover it for you |
| Content you create or upload — briefs, scripts, images, video, audio | It is the work the service exists to produce and publish |
| Basic profile information from social accounts you connect — the account's ID, display name and profile picture | So you can see which account you connected, and confirm it is the right one before anything is published to it |
| Access tokens for social accounts you connect | To publish approved content to those accounts. Stored encrypted |
| A record of what was published, when, and who approved it | So the question "what did we actually put out" always has an answer |
| Technical logs — IP address, browser, timestamps, errors | To keep the service secure and to diagnose faults |
We do not collect special category data (health, biometrics, political opinions and similar), and you should not put it into the service.
2. Data from social platforms you connect
When you connect a social media account, the platform shows you a permission screen listing exactly what you are granting. We receive only what that screen describes.
TikTok
If you connect a TikTok account, we request the minimum needed to do the job:
- Basic profile information — your TikTok open ID, display name and avatar. Used only to label the connected account in your SendTroy account list, so you can tell which account is which.
- Video upload — permission to send a video you have approved to your own TikTok account.
We do not read your TikTok followers, your private messages, your analytics or your existing posts. We do not display your TikTok content on our website or anywhere else. We do not use anything received from TikTok to train AI models. We do not sell it and we do not share it with advertisers or data brokers.
The same principles apply to every other platform we support — we ask for the narrowest permission that lets us publish what you approved, and we use it for nothing else.
3. AI processing
SendTroy uses third-party AI models to write copy, design scenes, and review the content it produces. To do that, the text and images involved in a piece of work are sent to those model providers for processing.
- We send the minimum needed for the task at hand.
- We do not send your access tokens, your password, or your billing details to any AI model.
- We do not use your content to train our own models, and we choose providers on the basis that they do not train on it either.
4. Who else sees your data
We share data only with services required to run SendTroy:
- Hosting — the servers the application runs on.
- AI model providers — for the processing described above.
- Stock media providers — when the service searches for footage or music, the search terms are sent to them. Your account details are not.
- The social platforms you connect — to publish content you approved, which is the point of connecting them.
- Payment processing, where you are on a paid plan. Card details go to the processor, not to us; we never see or store a full card number.
We do not sell your personal data. We do not share it for advertising. We will disclose data if we are legally required to, and where we are permitted to tell you, we will.
5. How long we keep it
| Data | Kept |
|---|---|
| Account details | Until you close your account |
| Your content and produced work | Until you delete it, or 30 days after you close your account |
| Social access tokens | Deleted immediately when you disconnect the account or close your account |
| Publication records — what shipped and who approved it | Kept as a record, with personal details removed once the account is closed |
| Technical logs | 90 days |
| Backups | Rolling, expiring within 90 days |
6. Your rights
You can ask us to:
- show you a copy of the personal data we hold about you;
- correct anything that is wrong;
- delete your data — see the next section for how;
- stop processing your data, and close your account;
- send you your data in a portable form.
Email hello@sendtroy.team and we will respond within 30 days. Depending on where you live you may also have the right to complain to a data protection authority.
7. How to disconnect an account or delete your data
To disconnect a social account: open Settings in the SendTroy app, find the connected account, and remove it. The stored access token is deleted at that point and we can no longer act on that account. You can also revoke SendTroy's access from inside the platform's own settings — for TikTok, under Security & Permissions → Manage app permissions.
To delete everything: close your account in Settings, or email hello@sendtroy.team asking us to. Tokens are deleted immediately; content within 30 days; backups within 90 days as they expire.
8. Security
- Everything travels over HTTPS.
- Social access tokens are stored encrypted.
- Passwords are stored as one-way hashes and are not recoverable.
- Customer accounts are held in a database separate from our own internal accounts, so one cannot reach the other.
No system is perfectly secure. If a breach affects your data we will tell you and the relevant authority, as the law requires.
9. Children
SendTroy is not for anyone under 18, and we do not knowingly collect data from children. If you believe a child has an account, tell us and we will delete it.
10. Where your data is held
Our servers are in the United States. If you are outside the United States, using SendTroy means your data is transferred there and processed under this policy.
11. Changes
If we change this policy we will update the date at the top, and for material changes we will notify account holders by email or in the product before the change takes effect.
12. Contact
Privacy questions, requests, or complaints: hello@sendtroy.team.